NTOC Mission and Goals

Mission

To improve management and operation of the nation's existing transportation system so that its performance will exceed customer expectations.

Goals

• Minimizing congestion and improving safety on our area wide metropolitan transportation systems and priority corridors.
• Implementing and sustaining effective transportation operations centers.
• Reducing delays and disruptions caused by incidents.
• Minimizing the adverse effects of work zones, including duration, congestion and safety.
• Providing effective transportation prior to, during and after emergencies and disasters.
• Minimizing traffic tie-ups in conjunction with special events.
• Reducing congestion and delay by regular re-timing of traffic signals.
• Providing timely and accurate information to travelers.
• Improving the linkages between modes for passengers and freight.
• Providing reliable and quick response Mayday systems for travelers.

We Know We Are Successful When:

• Customer surveys indicate consistently increasing satisfaction with the performance of the transportation system.
• The focus of decision makers and transportation agencies includes continuous performance based delivery of services in addition to implementation of individual projects.
• Performance measures are in place that are understandable, measurable, and are used effectively in making decisions improving transportation systems performance.
• Managing and operating the transportation system are integral parts of a funding and staffing continuum that also includes planning, design, construction and maintenance.